Privacy Policy

Last updated: March 5, 2026

1. Information We Collect

We collect information you provide directly: account details (name, email), conversation content, mood logs, and usage data. We also collect device information, IP addresses, and analytics data to improve our service.

2. How We Use Your Information

Your data is used to provide and improve the Synora experience: powering AI conversations, personalizing responses, tracking wellness insights, processing payments, and communicating service updates. We never sell your personal data.

3. Data Storage & Security

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Conversations are stored on secure servers with strict access controls. We perform regular security audits and follow industry best practices.

4. AI & Conversation Data

Your conversations with Synora are private. We do not use individual conversations to train AI models. Conversation data is used solely to provide you with a personalized companion experience and improve response quality.

5. Third-Party Services

We use trusted third-party services for payment processing (Stripe), voice synthesis (ElevenLabs), speech recognition (Deepgram), and AI processing (Anthropic). Each provider has their own privacy policy and processes only the minimum data necessary.

6. Your Rights

You can export, correct, or delete your data at any time from your account settings. Upon account deletion, all personal data is permanently removed within 30 days. You may also request a copy of all data we hold about you.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies. Analytics cookies are anonymized and used solely to improve the service.

8. Contact

For privacy-related questions or data requests, contact us at privacy@devoff.dev.