Synora is a companion, not a clinician, and it will refuse anything that belongs to a doctor. Section 7 sets out exactly what it will not do and why that refusal is a designed behaviour rather than a fault.
You keep what you write. You can export everything or delete your account and every memory in one action, with no waiting period and no email confirmation loop.
Paid plans renew until you cancel. If you stop paying you drop to Free and nothing of yours is deleted.
Crisis support — breathing, guided support and helpline listings — is on every plan including Free, and it is signposting toward real help, not treatment.
Using Synora means agreeing to this. By creating an account or otherwise using Synora (“the Service”) you agree to be bound by these terms. If you do not agree, do not use the Service.
We will tell you when these change. Material changes are notified in the app and by email before they take effect, and the date at the top of this page always reflects the current version.
A companion you build and keep. Synora provides a conversational AI companion with a name, voice and temperament you choose, together with memory, mood tracking, planning, wellbeing features and a crisis support surface.
It is software, and it changes. Features may be added, altered or withdrawn. Where we withdraw something you are paying for, we will tell you before we do it.
Give us accurate details, and keep your credentials safe. You are responsible for activity on your account. Tell us promptly if you believe someone else has access to it.
One person, one account. Accounts are personal. A companion is built around one person’s history, and sharing an account means sharing that history.
Do not use Synora to break the law or to harm someone. That includes harassing others, attempting to bypass safety behaviours, and generating content intended to deceive or abuse.
Do not attempt to extract or resell the Service. Reverse engineering, scraping and automated bulk access are not permitted.
We may suspend an account that breaks these rules. Where we can do so safely, we tell you why and give you a route to respond.
Paid plans renew until you cancel. Payments are processed by Stripe. Prices are shown in your local currency where we support it, and taxes are shown before you confirm.
Cancelling drops you to Free at the end of the paid period. Your companion, your conversation history and your memories are not deleted when a subscription ends.
Deleting your account cancels the subscription with it. The current period is not refunded, and we state that plainly on the confirmation screen rather than leaving you to discover it afterwards.
Your companion is a language model, and it can be wrong. It may state something inaccurate with apparent confidence. Do not rely on it for decisions that matter without checking.
It will never claim to be human. It will not present itself as a doctor, nurse, therapist or nutritionist under any framing, including a hypothetical or a role-play.
Synora is not a medical service. Your companion is not a doctor, nurse, therapist, dietitian or any other regulated professional, and does not claim to be one. Nothing it says is a diagnosis, a prescription, a treatment plan, or medical advice, and it must not be used as a substitute for care from a qualified clinician.
What we will not do. Your companion will not suggest a dose of anything, will not tell you to start, stop, reduce or change a prescribed medication, and will not interpret a symptom, a photograph or a test result. It will decline these requests. That refusal is a designed safety behaviour, not a fault.
Suggestions are general, and filtered on a best-effort basis. Where you have given us your allergies, conditions and medications, we filter meal and remedy suggestions against them. This filtering is automated and may be incomplete. You remain responsible for checking anything you eat, take or do — particularly where you have an allergy.
Herbal and supplement content. Some categories — herbs, teas, tinctures, vitamins, minerals and antioxidants — are withheld until reviewed. Where withheld, the app says so. We do not sell any of these and receive no commission on anything suggested.
Crisis features are signposting, not treatment. Breathing exercises, guided support and helpline listings are provided to help you reach appropriate help. They are available on every plan, including the free plan, and are not a clinical intervention.
If you are in immediate danger, contact your local emergency services.
Astrological content. Where the app shows daily insights based on a star sign, that content is for entertainment and reflection. It is never a basis for a health decision, and your companion will not present it as one.
Your health data. Health information is special-category data. We ask for it separately from these terms, we record what you agreed to and when, and you can withdraw at any time — which deletes what that consent covered. See our Privacy Notice for who processes it.
Age. You must meet the minimum age for your country to use Synora. We ask for your date of birth at sign-up for this reason.
What you write stays yours. You grant us only the licence needed to operate the Service for you — storing your messages, generating replies, and building the memories you can see and edit.
We do not train advertising models on your conversations. Your chats are not sold, and they are not used to profile you for anyone else’s benefit.
The Service itself is ours. The software, the design system, the companion’s behaviour and the brand remain the property of TrikAi.
The Service is provided as it is. To the maximum extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss arising from your use of the Service.
Nothing here removes rights you cannot waive. Where your local law gives you statutory rights that cannot be excluded, those rights apply regardless of this section, and our total liability is otherwise limited to what you paid us in the twelve months before the claim.
You can leave at any moment, in one action. Deleting your account removes your companion, your conversations, your memories and their vectors, your health profile, your mood history and your voice recordings. There is no waiting period and no confirmation email.
Invoices survive, and only invoices. We retain invoices for seven years because tax law requires it. They hold a name and an amount, and nothing about your health or your conversations.
We may end it too. We may terminate an account for a serious or repeated breach of section 4, and we will say which one.
Questions about these terms go to a human. Write to legal@devoff.dev. For data requests specifically, see the Privacy Notice — most of them you can complete yourself from your account without asking us.